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2 Feb 2018

Bilingual Call Center Representatives

Job Description

HR Associates is a leader in public sector interim staffing and human resources consulting. Our Interim Staffing Division supports clients across the province in hiring administrative, professional and executive talent in such areas as administrative support, program management, health care, communications, human resources, finance, information technology, policy development, etc. Our clients include the Ontario Government, Federal Government, LCBO, Metrolinx, Public Health Ontario, Ontario Lottery and Gaming, College of Nurses of Ontario and many other reputable public sector and not for profit organizations

Bilingual Call Center Representatives

Our client the National Service Call Center (NSCC), a 24/7 Federal Government Call Center, is looking for Bilingual Call Center Representatives with superior communication and interpersonal skills. In this role you would be handling both inbound and outbound electronic and phone transactions assisting Government departments in various locations across the country with a wide range of facilities issues.

  • Duration: 6 months +
  • Clearance: Reliability Status (this can be completed through HR Associates)
  • Compensation: $16.75 per hour
  • Location:4900 Yonge St (Yonge & Sheppard)

We are looking for candidates who are available to work shift work. A standard shift is 8 consecutive hours per day, 5 days per week. There is a weekly rotational shift schedule – including nights, weekends and holidays.

You must:

  • Be fluently bilingual in written and spoken English and French
  • Have a minimum of 6 months previous call center or similar customer service experience
  • Be proficient in MS Outlook, Word and Excel
  • Be prepared and available to work various shifts including weekends for five days a week, with some flexibility for additional hours/days if requested.
  • Demonstrated problem solving abilities and sound judgement;
  • Reliability Status Clearance is an asset.

How to Apply

If you feel you possess the above qualifications, and would like the opportunity to work in the public sector please submit your resume to hra1513@hrassociates.ca We thank all candidates for their interest; however only those under consideration will be contacted.

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