Communications Operator, Part Time
Are you a self-directed individual with a passion for dealing with members of the public? Do you thrive in a fast-paced work environment that is constantly changing? Are you able to make sound and rapid decisions under stressful conditions, while managing on going multiple tasks and changing prioritizes?
If so, the Toronto Police Service is looking for exceptional people who want to serve the city of Toronto as a Communications Operator. Known for your outstanding customer service, communication skills and ability to multi task in a stressful environment with courtesy and understanding, while maintaining policies and procedures, you bring an impressive range of attributes, experience and confidence that promotes self-care and wellness within the workplace.
Your resilience keeps you calm in emergency situations which allows you to apply your active listening skills and strong sense of judgment to assess each situation quickly and carefully while making sound decisions to dispatch the appropriate resources. You understand the importance of a healthy work-life balance and have mechanisms in place to cope with difficult situations. You work in accordance with your values and strengths which promotes self-care and allows you to perform your best on a consistent basis.
Pay Rate: $32.77 per hour
Vacancies: 20 – 40
Shift: 12 or 8-hour shifts incl. nights, weekends, & holidays
What can I expect to do in this role?
In this role, you will be responsible for receiving, monitoring and assessing incoming emergency calls, and take or expedite the required action in accordance with Service procedures.
This is a dynamic work environment. As a Communications Operator, you will:
• Answer 911 calls from citizens who will be involved in stressful and life threatening situations.
• Be responsible for coordinating emergency response to situations requiring the combined presence of fire, ambulance, or emergency personnel from other Divisions or other Police Services.
• Provide instructions or direction to callers when required.
• Assign calls for service to police or parking enforcement officers.
• Consistently review events and adjust priorities based on incoming information.
• Monitor police pursuits and gather information to assist the Supervisor and the police officer(s) involved. Liaise with other divisions or other Police Services to provide an appropriate response.
• Answer telephone calls on the non-emergency, ‘dedicated’ and internal police lines and take the appropriate action (i.e. answers inquiries, transfers calls to appropriate Unit or Agency).
• Operate various computerized communications consoles and associated equipment to receive, assess and relay information to police officers in the field. Report major or unusual occurrences to Supervisor.
• Operate Services databases (including CPIC) to check for and relay requested information to field personnel.
• Perform typical duties inherent to the position such as conducting ‘follow-up’ calls to citizens, other police Units or related Agencies as required.
How Do I Qualify?
• Have successful completion of grade 12 or an approved equivalent combination of education, training, and experience.
• Must have a minimum of two years’ of previous customer service experience in a fast paced and multi-tasking environment.
• Must be available to work shifts, including days, nights, weekends, and holidays.
• Ability to hear and readily relay information accurately with high attention to detail, while operating various methods of communication equipment (Computer Aided Dispatch, TTY, portable radios, telephones) despite constant interruptions and distractions.
• Vision standards: 20/40 vision (uncorrected) or 20/30 vision (corrected) with normal close vision, colour vision, distance vision, peripheral vision, depth perception and the ability to adjust focus is essential.
Conditions of Employment:
• Successfully pass medical assessment.
• Successfully pass the training program. The 32-week paid training program, is comprised of 17 weeks of call-taker training and 15 weeks of dispatch training. You will be reporting to various locations during your training program, which will be provided to you on the first day of class. Training will include days, afternoons, midnights and weekends).