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6 May 2019

Customer Service Representative

Job Description

HR Associates is a leader in public sector interim staffing and human resources consulting. Our Interim Staffing Division supports clients across the province in hiring administrative, professional and executive talent in such areas as administrative support, program management, health care, communications, human resources, finance, information technology, policy development, etc.

Customer Service Representative

Our broader public sector client is looking for Customer Service Representatives to join their team for an interim opportunity, located in downtown Toronto. This position requires candidates to provide effective and efficient customer service support to the public, as well as respond to any requests or inquiries over the phone, in person, or by email. In addition, you will compose correspondences and provide a variety of office administrative tasks such as data entry, processing, and reporting.


  • Minimum 3-5 years of previous experience as an Office Administrative, Customer Service Representative, Client Service Representative, Call Centre Representative or Customer Service Agent is considered an asset;
  • You must be available to work 5 days per week; flexibility to work between 7 am and 7 pm and potentially evenings and weekends, based on future need;
  • Ability to be flexible and adaptable in order to handle client contacts across a number of channels including telephone, email, and in-person;
  • You have stellar interpersonal and communication skills, and you can provide support to customers and your teammates;
  • You have strong attention to detail and proficient with Microsoft Office;
  • You are a master at time management and being a multi-tasker; high-volume and fast-paced environments are no stranger to you, and you are able to take on demanding tasks and meet organizational quality and performance standards.

Why apply?

  • Excellent interim opportunity with our client in the broader public sector;
  • Central location in downtown Toronto – very accessible by transit;
  • Competitive pay rate!

How to Apply

If you feel that you have the right combination of qualities for this position, please submit your covering letter and resume to We thank all candidates for submitting their resume, however only those selected for an interview will be contacted. Please note, if successful, candidates will be required to complete a background check. If you require an accessibility accommodation during the recruitment process, please email or call 416-237-1500 x. 237. Please visit our website at for more information about our company and services.

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